Returns & Exchange
We believe that customer satisfaction is very important to us, we take much more care in choosing the promotional merchandise and your order processing; However, due to these promotional products are personalized or imprinted,these items generally can not be re-sell.
Except in the case of our fault (such as manufacturing defects,errors in printing),we are unable to accept returns by any reasons. Please check your order for defects immediately upon arrival, no returns after 14 days from receipt of order unless our special warranty extends beyond that time.
If you receive a product which is not as per the specifications ordered by you i.e.
1) Wrong Size,
2) Wrong Color,
3) Wrong Quantity,
4) Defective, Damaged ,
You are completely protected. Merchandise-Sourcing.com offers a 14 days return guarantee for all such items. Customer will get replacement without any extra cost.
In case customer doesn't want replacement of wrong/damaged product, taxes and shipment charges are not refundable.
Order can not be cancelled once it is Shipped or Processed.
In exceptional cases, if reason is approved by Merchandise Sourcing International Limited, Processed order can be cancelled without any handling charges. Orders once shipped can not be cancelled in any situation.
We will also not be able to accept the return if product:
Is used/worn or altered Exhibits physical damage to the box or to the product, is returned without original packaging and accessories, Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order.
Any damage during transit must be reported in 12-24 working hours after product is received.
1) In case of any invalid concern for quality, we do not refund or replace the product. In exceptional cases, if quality concern is approved, taxes and shipping charges will not be refunded
2) No return pick up will be provided for returns being raised for invalid quality issue.
Please contact our sales department for assistance. We'll do everything possible to service you.